Flow Jamaica Chooses Audience Software To Run Hotel Information Channels


Flow, a member of the Columbus Communications group of companies, is a telecommunications provider with a proven track record in developing and operating advanced broadband networks. Within Jamaica, Flow provides high quality digital and broadband services to both business and residential customers.

As an extension to the broadband services already being provided to Jamaica’s numerous hotels, Flow is using the Audience software platform to offer hyper-local information channels to more than 14,000 hotel rooms across the country.

An impressive client list that includes the Ritz Carlton – Rose Hall Jamaica, the Hilton Kingston Jamaica and the Spanish Court Hotel are running the custom hotel information channels in guest rooms as well as various public areas throughout the hotel property. Channels are designed with the look and feel of each individual hotel in mind and content is customized to each hotels personal specifications.

The Audience platform is responsible for the creation, distribution and scheduling of content using a variety of templates and automated data streams. Headline news, hyper-local weather and general tourist FAQ’s are combined with hotel events, schedules, restaurant info and airport flight information – updated automatically every 6 minutes.

The inclusion of Audience.Billboard allows designated hotel staff the ability to create, schedule and post content as easily as filling out a web form.

Beyond providing essential information to guests, the channels use a combination of still and video content for self promotion as well as generating extra revenue through paid advertising.

About Flow Jamaica

Flow Jamaica is a member of the Columbus Communications group of companies, a CARICOM-based telecommunications provider with a proven track record in developing and operating advanced broadband networks. The company provides various broadband-enabled services including digital cable television, high speed Internet and IP telephony under the brand name “Flow” to retail and commercial customers in 21 countries throughout the Caribbean, Latin America and North America.

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“I can honestly say it has been a long time since I have been so impressed with a company. I can assure you, you now have my business for all future purchases and I will be more than happy to refer other businesses to you. Company service like that exhibited by your staff is exceptionally rare, and I commend you for the obvious company-wide attitude that your customers are a priority.”


- Shelia Hogue, Marketing Manager, Glasgow EPB

“Once again, I want to express my gratitude towards the friendly, patient and knowledgeable Capital Networks Technician Jim Osmond. He has been a big help to both myself and Chippewa Valley Schools. I’ve said it before and I’ll say it again, Jim Osmond and the Capital Networks Tech Department are definitely one of the reasons Chippewa Valley Schools continues to use Audience.”


- James Calderone CVC-TV Coordinator

"We have 100% trust in our AudienceTM server. It's reassuring to know that we are connecting to another AudienceTM system when we collaborate with the BBC, and both servers performed flawlessly and helped make the whole show look great!"


- Gary Brown, Principal Lecturer, University of Portsmouth

"Staff reception of the PRP TV system has been very favourable, with unsolicited content being sent to Corporate Communications for broadcast on the system. This new tool provides strengthened internal communication and employee engagement."


- Taufic Saliba, Staff Sergeant, Peel Regional Police

"As Jamaica's first all digital supplier, we have a reputation for reliability, flexibility, speed, cost-effectiveness and the latest, best technology. Capital Networks and the AudienceTM platform supports us on all these fronts."


- Michael Look Tong, Director Media Services, Flow Jamaica